Every organizing session includes hands-on decluttering, organizing, and light styling; offered with empathy, zero judgment, and deep respect for your pace and preferences. You’ll also receive:

• A written estimate with product suggestions and project plan following your consultation

• Custom organizing strategies tailored to your space and lifestyle

• Coaching and support in decision-making

• Labels and light styling are always included with on-site services, of course!

• We also offer a free 2-week follow-up to fine-tune any systems, swap products, or celebrate your progress.

Please note: While we include labels and use any bins you already own, the cost of new storage products, shredding services, or additional team members is not included in the base rate.

At Sol Havn Organizing Co., our focus is on thoughtful, professional organizing—not on services outside our scope. For that reason, we do not provide: 

• Selling of items: Clients are responsible for selling any items they wish to part with. If you're unsure, we recommend donating items under $20 in value unless you plan to actively manage a garage sale.

• Housekeeping or cleaning services

• Childcare, pet care, or supervision

• Heavy lifting of items over 50 lbs (clients must move these, or coordinate removal)

• Electrical or plumbing services

• Home repairs or maintenance

• Mental health counseling or therapy

These boundaries help us stay focused on providing the best possible organizing support.

The timeline depends on the space size, the volume of items, and how quickly decisions are made. After your intake form and initial consult, we’ll give you a custom estimate. Here's a general guide based on past projects:

• Master Closet: 5–16 hours

• Kitchen & Pantry: 7–16 hours

• Office (not including paper decluttering): 6–24 hours

• Garage/Basement: 12–16 hours

• Bathroom: 2–6 hours

• Playroom: 6–8 hours

• Mudroom: ~6 hours

• Commercial Office Space: 12–40 hours

No two spaces—or clients—are the same. We'll ensure the plan suits your comfort level and goals.

Not at all! Many clients feel the need to “tidy up” beforehand, please don’t! Seeing your space as-is helps us create the best system for you. We’ll guide you through what to expect ahead of your first session.

Since everyone has a different style and budget, we offer three options for supplies:

1. Reuse What You Own: We always try to repurpose what you already have first, often we find bins and baskets become available once we declutter!

2. We Shop for You: We’re happy to purchase supplies on your behalf, keeping your style and budget in mind. We’ll confirm everything before we buy. 

3. You Shop, We Guide: Prefer to do your own shopping? We’ll provide a curated list of recommendations to help you choose what works.

Labels are always included in on-site projects.

This depends on the space and system, but you’ll always get a transparent estimate up front. We won’t surprise you with unexpected costs, and we’ll never push you to buy more than you need.

We can remove sensitive documents and have them shredded confidentially, but shredding costs are billed separately based on volume. We’ll include this in your quote if needed.

Yes! Sol Havn is based in Canmore, Alberta, but we offer virtual organizing and support to clients across Canada. Whether you're supporting a parent from afar or need help downsizing in another province, we’re here to help, wherever you are.

Yes. You’ll receive a service agreement outlining expectations, scheduling, and our cancellation policy before your first session. We understand that life happens, we simply ask for at least 24 hours’ notice for cancellations to avoid a fee.

Virtual organizing offers the same supportive, customized approach, just from a distance. It’s ideal if you're outside our in-person service area, want to work at your own pace, or prefer a more budget-friendly option. Here's how it works:

• We start with a virtual consultation (via Zoom or phone) to assess your space and understand your goals.

• You’ll receive a personalized action plan with step-by-step instructions tailored to your needs, space, and time frame.

• We check in regularly to provide coaching, accountability, and adjustments as needed, via video, email, or messaging (your choice).

• You can book one-time sessions or ongoing support, whatever feels right for your goals and schedule.

Virtual organizing is flexible, empowering, and surprisingly effective, especially for motivated DIYers who just need a little guidance.

Yes! Many clients start with a single session to see how it feels. We welcome one-time bookings (3—4 hours to start) and are always happy to build from there if you'd like more support.

Yes! Organizing sessions make thoughtful gifts for new parents, seniors, recent movers, or anyone needing a fresh start. You can purchase a gift card here.

GIFT CERTIFICATE FAQs

We want every gift to feel supportive and stress-free - for the giver and the recipient. Here are a few helpful things to know:

🕰️ Does the gift certificate expire?

Gift certificates don’t expire - but we do encourage recipients to book within 6 months to make the most of the momentum. If it’s been a while, the original purchaser is always welcome to check in with us.

💬 How does the recipient book their session?

Each gift certificate includes a personalized link to book a complimentary consultation and estimate. Once the consultation is booked, we’ll take it from there, no extra steps needed from the recipient.

✨ Please note: The $40 consultation fee is waived when booking 3 or more hours of service. If the recipient chooses a shorter session (like the Two-Hour Jumpstart), the consultation fee will be added to the total.

🧾 Is the consultation really free?

Yes. The $40 consultation + estimate is complimentary when booking 3 hours or more of organizing services.

If the recipient chooses a shorter session, like the Two-Hour Jumpstart, the consultation fee will be added to their booking.

⏱️ What if the session goes longer than the gift covers?

If the recipient would like to extend their session, we’ll offer the option to continue at our standard rate. They’re also welcome to check in with the gift giver to arrange coverage, if they prefer. If you, the gift giver, would like the recipient to be fully covered, a suggestion is to tell the recipient when giving gift certificate. Say, "hey “friend”, if the session goes a little bit longer, just let Sol Havn know to contact me for the remaining bill (up to $___ amount)."

💸 Are gift certificates refundable or transferable?

They’re non-refundable but absolutely flexible. Gift certificates can be transferred to someone else or applied toward a different Sol Havn service if needed.

🎁 Can I use more than one certificate at a time?

Yes! Gift certificates can be combined toward a longer session.

🧭 What if the recipient lives outside your service area?

In-person sessions are available within Canmore + Dead Man's Flats. If the recipient lives outside of this area, we’ll happily apply the gift toward a virtual session or work with them to find the best alternative (including using the gift card to cover the costs of mileage fees based on their location).

🔖 Will it still be valid if your prices change?

Yes. The full original value of the gift certificate will always be honoured and can be applied to any current service.