Every organizing session includes hands-on decluttering, organizing, and light styling—offered with empathy, zero judgment, and deep respect for your pace and preferences. You’ll also receive:

• Custom organizing strategies tailored to your space and lifestyle

• Coaching and support in decision-making

• A written estimate and project plan following your consultation

• Labels and light styling are always included with on-site services—of course!

• We’ll also make recommendations for bins or storage products that suit your needs

• We also offer a free 2-week follow-up to fine-tune any systems, swap products, or celebrate your progress.

Please note: While we include labels and use any bins you already own, the cost of new storage products, shredding services, or additional team members is not included in the base rate.

At Sol Havn Organizing Co., our focus is on thoughtful, professional organizing—not on services outside our scope. For that reason, we do not provide: 

• Selling of items: Clients are responsible for selling any items they wish to part with. If you're unsure, we recommend donating items under $20 in value unless you plan to actively manage a garage sale.

• Housekeeping or cleaning services

• Childcare, pet care, or supervision

• Heavy lifting of items over 50 lbs (clients must move these, or coordinate removal)

• Electrical or plumbing services

• Home repairs or maintenance

• Mental health counseling or therapy

These boundaries help us stay focused on providing the best possible organizing support.

The timeline depends on the space size, the volume of items, and how quickly decisions are made. After your intake form and initial consult, we’ll give you a custom estimate. Here's a general guide based on past projects:

• Master Closet: 10–16 hours

• Kitchen & Pantry: 10–16 hours

• Office (not including paper decluttering): 6–24 hours

• Garage/Basement: 12–16 hours

• Bathroom: 2–6 hours

• Playroom: 6–8 hours

• Mudroom: ~6 hours

• Commercial Office Space: 12–40 hours

No two spaces—or clients—are the same. We'll ensure the plan suits your comfort level and goals.

Not at all! Many clients feel the need to “tidy up” beforehand—please don’t! Seeing your space as-is helps us create the best system for you. We’ll guide you through what to expect ahead of your first session.

Since everyone has a different style and budget, we offer three options for supplies:

1. Reuse What You Own: We always try to repurpose what you already have first—often we find bins and baskets become available once we declutter!

2. We Shop for You: We’re happy to purchase supplies on your behalf, keeping your style and budget in mind. We’ll confirm everything before we buy. 

3. You Shop, We Guide: Prefer to do your own shopping? We’ll provide a curated list of recommendations to help you choose what works.

Labels are always included in on-site projects.

This depends on the space and system, but you’ll always get a transparent estimate up front. We won’t surprise you with unexpected costs—and we’ll never push you to buy more than you need.

We can remove sensitive documents and have them shredded confidentially, but shredding costs are billed separately based on volume. We’ll include this in your quote if needed.

Yes! Sol Havn is based in Canmore, Alberta, but we offer virtual organizing and support to clients across Canada. Whether you're supporting a parent from afar or need help downsizing in another province, we’re here to help—wherever you are.

Yes. You’ll receive a service agreement outlining expectations, scheduling, and our cancellation policy before your first session. We understand that life happens—we simply ask for at least 24 hours’ notice for cancellations to avoid a fee.

Virtual organizing offers the same supportive, customized approach—just from a distance. It’s ideal if you're outside our in-person service area, want to work at your own pace, or prefer a more budget-friendly option. Here's how it works:

• We start with a virtual consultation (via Zoom or phone) to assess your space and understand your goals.

• You’ll receive a personalized action plan with step-by-step instructions tailored to your needs, space, and time frame.

• We check in regularly to provide coaching, accountability, and adjustments as needed—via video, email, or messaging (your choice).

• You can book one-time sessions or ongoing support—whatever feels right for your goals and schedule.

Virtual organizing is flexible, empowering, and surprisingly effective—especially for motivated DIYers who just need a little guidance.

Yes! Many clients start with a single session to see how it feels. We welcome one-time bookings (3—4 hours to start) and are always happy to build from there if you'd like more support.

Yes! Organizing sessions make thoughtful gifts for new parents, seniors, recent movers, or anyone needing a fresh start. Contact us to customize a gift certificate for your recipient